DRUM Pilot Sites | MGVCL | Pilot Site Profile

The DRUM program assists MGVCL by helping MGVCL create a center of excellence. The center serves as a model to be both scaled up and replicated elsewhere in MGVCL (and other utilities). DRUM consists of technical assistance (TA), training needs assessment (TNA), and funding.

Pilot Site Profile

SOCIO – ECONOMIC

Umreth Taluka comprises one main town (Umreth) with 35 numbers of surrounding villages having a total of 226 square kilometers of service area.

The various details as per the latest year 2001 census are in brief as hereunder.

Socio - Economic Statistics of Umreth

Parameter	Urban	Rural	Total
Population	32,191	130,237	162,428
Male Population	16,697	68,017	84,714
Female Population	15,494	62,220	77,714
Male Literate	12,850	50,151	63,001
Female Literate	9,700	2,927	38,971
Male Worker	8,916	38,283	47,199
Female Worker	2,132	22,043	24,175
Male Unemployed	7,781	29,734	37,515
Female Unemployed	13,362	40,177	53,539

All villages of Umreth are mainly connected through roads, whereas the Umreth town is connected with roads and broad gauge railway tracks.

Mostly the people of all villages of Umreth have to depend on Umreth Town for their day to day marketing and other commodities. All villages are having with facility of primary education and some of them are also having with secondary education to. Umreth is one of the ancient towns, which is popular for ‘SARI’ business. The Gujarat Industrial Development Corporation (GIDC) has operations at Umreth as well as at Bhalej. Bharat Oman Refineries having 3000 KVA is biggest industry running near Umreth at village Thamana.

The whole localities comprise a dense trees growth and as a result some band saw activities are also situated near the village called Pansora. Most of the public of said villages is farmers and they have to depend upon agriculture crops, for which they have to rely on the canal facility as well as on electric pump sets.

All the villages of Umreth Taluka are electrified since long, and they are covered under Jyotigram Yojana scheme since 2004-05. As a result, all are getting facility of 24 hours power supply for their residences, commercial and industrial activities.

Electrical Supply
As of July-2009 the power is supplied to all the consumers of DRUM site through eleven 11 kV feeders from 66 kV Umreth Substation, six 11 kV feeders from 66 kV Chaklasi Substation, and six 11 kV feeders from 132 kV Ode Substation and five 11 KV feeders from 66 KV Palaiya Substation. The network comprises 880 kms 11 kV line, 884 kms L T Line and 1166 transformers.

Administration and Customer Base
The administration of MGVCL in Umreth area is through two offices, viz. Umreth Rural Sub-division for rural areas and Umreth town sectional office for the town area. The present status of consumer being served by these offices is as under.

2 Districts; 4 Talukas ; 55 villages + 1 Town
4-Substations ; 28- 11 KV Feeders

Consumer Profile (as on 31.05.2009)

Consumers	Umreth (Rural)	Umreth (Town)
Residential	16,190	7,502
Commercial	895	1,670
Industrial	193	161
Waterworks	112	29
Street Lighting	52	13
Agricultural	1,187	117
Total	18,629	9,492
Grand Total		28,121
H.T. Consumers	2	2
E.H.T. Consumer	1	0
Grand Total		53,618

The approximate monthly revenue for Umreth Rural Sub-division and for Umreth Town Sub-division is shown below.

Revenue Base

Average Monthly Revenue

Component	Quantity	Units of Measure
Umreth Rural SubDivision	140	Lakh Rs / month
Umreth Town Section office	45	Lakh Rs / month
Total	185	Lakh Rs / month

Structure of the Umreth Sub – Division
A Deputy Engineer heads the sub-division office. The sub-division is the administrative, accounting and technical office and forms the smallest field unit in the organization structure of MGVCL. The sub-division is staffed with technical and accounting personnel to manage the various activities.

ORGANIZATION STRUCTURE
The organization structure at the Umreth (rural) sub-division is as illustrated in the following figure.

Organizational Structure of Umreth (Rural) Subdivision

The Subdivision is headed by a Deputy Engineer who is supported by two junior engineers (JE’s) and a Deputy Superintendent of Accounts (DSA). The JEs are responsible for managing the technical activities and counseling the customers and are supported by a team of line inspector, linemen, village helpers, and assistant linemen. The DSA, on the other hand, manages the commercial activities (for example, meter reading, billing, collections, record management, etc.) and is supported by a team of assistants. The overall strength of the sub-division (including the support staff) is 74.

Out of 34 helpers, 26 helpers are based in the villages and manage about two to three villages each. The remaining helpers are based at the sub-division office and are a part of 16 member team called “local gang” which is responsible for attending trouble calls (when not resolvable by the local helper), rectifying HT/LT lines and DTR failures and new connections.

On the accounting side, 2 of the 12 junior assistants are assigned to window collection at the sub-division office. Additional facility is provided for collection of energy bills through Any Time Payment (ATP) kiosk. The remaining team looks after billing, resolving complaints and customer records management.

The organization structure at the Umreth Town section office is as illustrated in the following figure

Organizational Structure of Umreth Town section office

The Section office is headed by a Junior Engineer. The JE is responsible for managing the technical activities and counseling the customers and is supported by a team of line inspector, linemen and assistant linemen. 2 Nos. of Senior Assistants, on the other hand, manages the commercial activities (for example, meter reading, billing, collections, record management, etc.) and is supported by a team of assistants. The overall strength of the section office (including the support staff) is 19.

On the accounting side, 1 junior assistant is assigned to window collection at the section office. Additional facility is provided for collection of energy bills through Any Time Payment (ATP) kiosk. The remaining team looks after billing, resolving complaints and customer records management.