| Targets of KKPI |
| Sl. No. |
Parameter |
Unit of Measurement |
Target |
| Availability |
| 1 |
SAIDI |
Hours |
2 |
| 2 |
TXR Failures |
Percentage |
nil |
| 3 |
CAIDI |
Minutes per Occasion |
90 |
| 4 |
Overhead Line failure rate |
Faults per 100 ckt-km of 11 kV Overhead Line |
2 |
| Reliability |
| 5 |
SAIFI |
Nos |
1.3 |
| Cost |
| 6 |
End to End Efficiency |
Percentage |
92 |
| 7 |
AT&C Losses |
Percentage |
8 |
| 8 |
Return on Capital Equity (ROCE) |
Percentage |
16 |
| 9 |
O&M (Revenue Expenses) per unit Energy Input. |
Paise per Unit |
18 |
| Customer Service |
| 10 |
Customer Satisfaction Index |
Percentage |
100 |
| 11 |
No of voltage complaints received during the month |
Nos |
0 |
| 12 |
% of New Service Conn. Effected within 3 days |
Percentage |
100 |
| 13 |
% of Billing complaints resolved within Regulatory time limits |
Percentage |
100 |
| 14 |
% of Supply Complaints resolved within 2 hours |
Percentage |
100 |
| 15 |
% of employees having being trained on ydt basis |
Percentage |
100 |
